Refund policy

We will not provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the applicable laws. Please note that all pictures shown on our website are for illustrative purposes only, and actual products may vary due to product enhancement or change. The final product received being different from the product image on our website is not a reason we will accept a return nor provide a refund.

You must carefully examine the goods immediately upon receipt and notify Fuel Cells Etc via email at sales@fuelcellsetc.com or through our Contact page of any defects within 7 calendar days of delivery, upon which Fuel Cells Etc will advise you of what to do with the goods.

If you do not notify Fuel Cells Etc of any defects in accordance with the above-mentioned process, you will be deemed to have accepted the goods. Fuel Cells Etc will only accept returns of faulty or damaged goods where the defect has been notified.

Updated refund terms:

1. Due to the increase in credit card charges, we are unable to refund credit card processing fees when an order is cancelled, refunded, or returned. These fees will be deducted prior to processing your refund.

For warranty coverage on defective, damaged, or malfunctioning items after the 7-day notification window, please see our Warranty Information page.

Questions? Visit our Contact page or call (979) 635-4706.